Frequently Asked Questions

The knife must be returned with 30 days from the date of receipt.

The knife must be in new condition, with no signs of wear, damage, or modifications.

The return process must be confirmed with Vosteed. support@vosteed.com

Please feel free to contact us with photos or video showing the problem, we will confirm it and provide a better solution for you. support@vosteed.com

Please avoid shipping your knife in a padded envelope if possible. Padded envelopes are often ripped or torn open during the shipping process, which could result in your knife being lost or damaged. We cannot be held responsible for knives lost or damaged during shipping. Please use a secure packaging method.

We can only accept returns for items purchased directly from Vosteed.com. For all other purchases, please contact the store where you made your purchase.

We apologize for the inconvenience caused by the stock shortage. You have several options:
1.Wait for restocking: We will notify you as soon as the item is back in stock. You can place an exchange request and we will process it promptly once the stock is available.
2.Choose a similar item: If you are open to it, we can suggest similar items that are currently in stock. You can exchange for a substitute product that meets your needs.
3.Refund: If you no longer wish to wait or choose an alternative, you can opt for a refund. We will process the refund according to the original payment method and ensure that you receive it as soon as possible.
**Please note that refunds are only available for purchases made on our official website.**

Vosteed guarantees high-quality products for customers. The warranty will be valid within the product's life and you are required to be the original owner of the knife. We will try our best to help you.

Warranty Limitations details: https://www.vosteed.com/policies/refund-policy

It's possible that the oil on the scale dried out during shipping.
We recommend applying a little oil on the scale. It should be helpful.
If the issue persists, please don't hesitate to reach out to us.

Regarding this issue, we suggest that you apply some glue on there first, and then tighten the screws. It would be helpful.

Click here to view the picture.

Please review this guide for reference:
https://www.vosteed.com/blogs/guides/essential-knife-sharpening-techniques

Disassemble the Raccoon and change the button. Here is the disassembly video. Hope this will help.
https://www.youtube.com/watch?v=n54GKOJDUPU

You can refer to the following video for adjustments. https://www.youtube.com/watch?v=gz28BrMc9l0

We recommend regularly oiling or waxing the scales to prevent the Micarta from becoming fade and dry. This will also give the scales a silky sheen and bright color.

Sure, we have 15% off for military. Please feel free to click this link to unlock your Military Discount: https://www.vosteed.com/pages/military-discount

Please feel free to click here to get your reward! https://www.vosteed.com/pages/reward

We will send you a notification email with tracking information once the package was shipped, you can use the tracking number inside to follow up your package and receive it timely. You can also track your package at 17track: https://t.17track.net/
You can log into your account to check your order, track your package.

Please feel free to contact us to change any order details before the package ship out.

You can feel free to buy any replacement part of the knife by contact our support: support@vosteed.com

And please kindly attach the model of your knife so that we can quickly check it out for you!

Orders are typically processed within 24 hours on business days. Please note that our warehouse does not ship on weekends, so some orders processed on Friday may be shipped the following Monday.

Generally, packages should arrive in the United States within 3-7 business days.

Delivery to Mexico, Australia, and Europe places normally takes 10-25 business days.

So sorry that we cannot ship our knife to UK/India due to customs policy issues now.

You can check our dealer page and find our dealer near you! https://www.vosteed.com/pages/find-a-dealer

Customs clearance issues can sometimes occur and may be considered as force majeure events, which are beyond our control. In such cases, the recipient will need to take the following steps:

(1) Contact the customs authorities directly: It is essential for the recipient to get in touch with the local customs office to understand the specific issue and provide any necessary documentation or information to facilitate the clearance process.

(2) We will assist where possible: While we cannot directly resolve customs clearance problems, we can provide you with the contact details of the relevant customs authorities. Please let us know if you need this information, and we will be happy to assist you in obtaining it.

We apologize for any inconvenience caused and appreciate your understanding and cooperation in resolving the customs clearance issue.

We accept PayPal and American Express, Diners Club, JCB, Discover, Mastercard, Visa for the payment.

Contact our Support Team immediately! (support@vosteed.com). Provide the product name/model number/image. Our team can:
* Check our system for any residual stock not showing online.
* Verify current availability with our key partner dealers.
* Provide you with the best options to try the item.